Policies

At The District, we value your time and the time of our providers. To ensure fairness and efficiency for all patients, we have implemented the following cancellation and no-show policy:

Injectable Appointments

• 48 Hours Notice: $100 cancellation fee
• Less than 24 Hours’ Notice or Same-Day Cancellation: $300 cancellation fee
• No-Show or Arriving 20+ Minutes Late: $400 fee and subject to rescheduling

Non-Injectable Appointments

(This includes facials, esthetician services, wellness services and follow-ups)

• Less than 24 Hours’ Notice or No-Show: 50% of the scheduled service fee will be charged

Reminders

Appointment confirmations and reminders are sent via text and email. Please ensure your contact information is up to date.

Exceptions

We understand that emergencies happen. If unforeseen circumstances arise, please contact us as soon as possible. Exceptions are considered on a case-by-case basis.By booking an appointment, you acknowledge and agree to this policy. We appreciate your understanding and support as we work to provide exceptional care to all of our patients.

Policy Enforcement:

Our team is committed to enforcing this policy to ensure fairness and efficiency for all our patients. By scheduling an appointment with us, you acknowledge that you have read, understood, and agreed to abide by this cancellation/no-show policy. Thank you for your cooperation and understanding. We appreciate your continued support and look forward to serving you with the utmost care and professionalism.

1. No Refunds for Services/Retail/ Gift Cards 

1. Once a MedSpa service has been performed or initiated, we do not offer refunds. 

We strive to achieve optimal results for our patients; however, individual outcomes may vary. While we cannot guarantee specific results, our team of experienced professionals is dedicated to delivering high-quality services tailored to your needs and goals Any additional treatments needed to achieve the desired result, is the responsibility of the patient.

2. No refunds on retail products once they are purchased. In the event a product is defective, it can be exchanged within 14 days for the same product. 

3. No refunds on gift cards. 

2. Prepaid Services and Deposits:

For services requiring upfront payment or deposits, please be aware that these payments are non-refundable once the service has been rendered or scheduled. If you attend your scheduled appointment, this deposit will go towards your treatment. 

3. Consultation and Informed Consent:

Prior to undergoing any MedSpa treatment, clients are required to undergo a consultation to discuss treatment options, risks, benefits, and expectations. By consenting to treatment, clients acknowledge their understanding of the procedure and agree to the terms outlined in our no refund policy.

4. Policy Acceptance:

By booking one of the services with our clinic, you acknowledge that you have read, understood, and agree to abide by this no refund policy. It is your responsibility to review and accept our terms and conditions before proceeding with any treatment.

5. Policy Updates:

The District reserves the right to revise, amend, or update this refund policy as necessary. Any changes will be communicated to clients in a timely manner and will be effective immediately upon publication.

Thank you for choosing The District. We appreciate the opportunity to serve you and assist you in achieving your aesthetic goals with utmost care and professionalism.

At The District, we aim to provide a comfortable and safe environment for all our guests and patrons. To ensure the well-being and enjoyment of everyone, we have implemented the following policy regarding pets:

1. No Pets Allowed:

For the comfort and consideration of all visitors, pets are not permitted on the premises. This includes but is not limited to dogs, cats, birds, reptiles, and other domestic animals.

2. Service Animals Exception:

We recognize that service animals play a crucial role in providing assistance to individuals with disabilities. Accordingly, certified service animals trained to perform specific tasks to aid individuals with disabilities are exempt from this policy and are welcome on the premises.

3. Health and Safety Concerns:

While we appreciate the companionship that pets provide, their presence within our establishment may pose health and safety risks to other guests, staff, and the premises. Factors such as allergies, noise disturbances, sanitation issues, and potential accidents necessitate the enforcement of this policy.

4. Policy Compliance:

All guests and visitors are required to comply with this no pet policy. Any violation of this policy may result in refusal of entry or being asked to leave the premises.

5. Policy Enforcement:

Our team is committed to enforcing this policy fairly and respectfully. If you have any questions or concerns regarding this policy, please feel free to contact our staff for clarification.

Thank you for your cooperation and understanding in adhering to our no pet policy. We appreciate your support in maintaining a pleasant environment for all our guests and visitors.

We prioritize the comfort and safety of all our patients here at The District. While we cherish family and friends, we kindly request that you limit any additional guests to one person per patient per visit. This helps us maintain a serene and secure atmosphere. For those needing to bring children, please arrange for childcare in advance of your appointment. This policy is in place to ensure the safety of your children and to preserve a tranquil environment for everyone. Thank you for understanding and helping us create a pleasant experience for all our guests.

At The District, we value your time and the time of our providers. To ensure fairness and the best possible experience for every patient, we have implemented the following tardiness policy:

• 10-Minute Grace Period:
  We allow a 10-minute grace period for all appointments. If you arrive within this window, we will do our best to accommodate you without disruption to your scheduled service.

• 10–20 Minutes Late:
  If you are more than 10 minutes late, your appointment may need to be modified or rescheduled based on provider availability. This helps us stay on time for other patients and maintain a high standard of care.